Warranty
12‑Month Limited Warranty
At BARKAHOLICS® / Shock Collars Australia, we stand behind the quality of our products. Every item is backed by a 12‑month limited warranty covering defects in materials and workmanship from the date of purchase. This warranty applies in addition to your rights under the Australian Consumer Law (ACL).
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty operates alongside, and does not limit, your ACL rights.
What This Warranty Covers
During the 12‑month warranty period, we will repair or replace (at our discretion) any product that has a defect in materials or workmanship under normal, intended use.
Covered issues may include:
• Internal component faults
• Manufacturing defects
• Electronic or functional failures not caused by misuse
• Battery or charging faults not caused by external damage
What This Warranty Does NOT Cover
This warranty does not cover damage caused by misuse, neglect, improper handling, unauthorised modifications, or external physical impact.
Excluded damage includes, but is not limited to:
- Visible impact damage, such as cracks, dents, crushing, deformation, or signs of being dropped
- Damage caused by collisions, pressure, or force
- Water or liquid ingress beyond the product’s rated protection
- Damage caused by incorrect charging, use of non‑approved accessories, or exposure to extreme temperatures
- Damage caused by pets chewing, biting, or scratching the product
- Normal wear and tear (e.g., cosmetic marks, fading, frayed straps)
- Damage resulting from failure to follow the product instructions or safety guidelines
Products returned with signs of physical impact or misuse will not be eligible for warranty replacement.
Customer Responsibilities
To make a warranty claim, you must:
• Provide proof of purchase
• Provide a clear description of the issue
• Return the product for assessment if requested
• Ensure the product is packaged safely for transit
We may request photos or videos to help assess the issue before return.
Assessment & Return Process
- Submit a warranty request via our support team.
2. Our team will review your claim and may request additional information.
3. If the issue appears to be covered, we will provide return instructions.
4. Once received, the product will be assessed by our technicians.
5. If approved, we will repair or replace the product at no cost.
6. If the product is not covered (e.g., impact damage), we will notify you with the assessment outcome.
Return shipping costs may apply for items found to be outside warranty coverage.
Warranty Limitations
• This warranty applies only to the original purchaser.
• It is non‑transferable.
• Replacement products or repaired items do not reset or extend the original warranty period.